Tag: Communication
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Dreading a tough conversation? Read this first.
Does conflict make you queasy? You’re not alone. Even after 20 years in the communication field, I still feel uneasy when I need to set boundaries, deliver bad news, or offer constructive feedback. Many of my clients feel the same. One leader I work with, let’s call him Jamie, recently wrestled with how to tell…
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Learn why people say yes, and how to weave that into your next pitch.
Whether you’re pitching investors or recommending a new idea to your team, influence is everything. The key ingredients include: If you haven’t heard of Robert Cialdini, prepare to have your mind blown. The Arizona-based psychologist published Influence: The Psychology of Persuasion in 1984, and it’s remained a go-to resource for anyone who wants to ethically sway decision-making.…
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“Let Them” at Work
Welcome to 2025! Over the “break,” I enjoyed long walks with my family and devoured podcasts, including Mel Robbins’ episode about the Let Them Theory. If you’re not acquainted with Mel, she’s an author and podcast host with many down-to-earth but revelatory ideas. She describes “Let them” as “a life-changing mindset hack.” Who doesn’t want to…
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Being Human: What AI Can’t Replace
AI is all the rage and is undeniably revolutionizing the workplace. Though it can feel a little scary or overwhelming, there’s also some good news: AI cannot replace what makes us uniquely human.
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When meeting your listeners’ needs, adapt or fly the coop
I deeply care about meeting your listeners’ needs. In fact, I’d say that knowing your audience may be the #1 most important requirement when communicating. There are a million ways to assess your audience, but a client recently shared an interesting method … “The bird is the word!” Curious?
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When Speaking Up Goes Sideways
More than ever, we’re seeing heated debates online, whether it’s between elected officials on television or within the comment section of a news article. Widespread use of social media (and its trusty keyboard warriors) have exacerbated this issue. It’s as if, collectively, we’ve forgotten how to engage in peaceful discourse. Heightened emotions and differing opinions…
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Now That Was Awkward!
Today, let’s explore navigating awkward conversations. We’ve all had them. Perhaps you need to tell a team member he talks too much during the team meeting. Or tell a customer their product will be delayed. Or remind your roommate about his annoying habit of leaving dirty dishes in the sink. Awkward conversations happen. Here are…
